Avery spent more than twenty years inside the advertising industry watching operations get treated as the unglamorous counterpart to creative. The work that kept the lights on. Necessary, but never celebrated.
She never believed that.
Operations is the machine that makes creative businesses run. Without it, even the best creative work struggles to reach the world cleanly, profitably, or repeatably. An agency can have extraordinary talent and still bleed margin, miss on delivery, and exhaust its people. The work doesn't save you if the business underneath it isn't built to hold.